Heather grew up in the Cincinnati area and attended New Richmond High School. Before joining Beechmont Pet Hospital, she was a team leader at a call center. Heather began working at Beechmont Pet Hospital part-time in 2002 as a kennel attendant. She was later promoted to receptionist, and then to purchasing agent. In 2006, she was promoted to assistant practice manager. In December of 2021 she was promoted to practice manager. Heather and her husband have a very active, lively household with three sons, two daughters, a grandson, and two dogs.